Shipping Policy
We ship anywhere in the world.
| Country | Processing Time | Transit time |
|---|---|---|
| USA | 2 Days | 4-8 Business Days |
| UK | 2 Days | 4-8 Business Days |
| Whole of EU | 3 Days |
1-6 Business Days |
We ship from the US, UK, Hong Kong and Poland. Shipping costs will apply, and will be added at checkout. You will receive a tracking number for the delivery.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at outlery@factory14.com. If your return is accepted, we’ll share an address with you for our nearest warehouse in the US, UK, AUS or Hong Kong. Customer is responsible for paying shipping for the returns. Items sent back to us without first requesting a return will not be accepted.
