Outlery FAQ Page


When will my package be shipped?

We aim to ship within 2-3 days of placing the order. However, due to extra demand we are facing slight delays. As a result, some shipments destined to the US and the EU will take longer to ship.

When will I receive my order in the US, UK and AUS after its shipped?

We ship with USPS in the US, Hermes in the UK and DPD in Europe. Please allow 2-6 business days for delivery.

When will I receive my order if I reside outside of the US, UK and Australia?

Orders with shipping destinations outside of the US, UK and Australia are usually delivered in 14+ business days. However, due to the pandemic and limited flights some destinations are taking even longer. These destinations include some countries in South America, Middle East and South-East Asia.

Who can I contact for issues related to shipping?

Please email our shipping support team at outlery@factory14.com for all issues related to shipping.

Claims Process for Faulty/Damaged Product

How do I get replacement for a damaged/faulty set?

All our products go through stringent quality checks before leaving the factory but exceptions do occur. If you get a damaged or incomplete set, please take a picture and email us at outlery@factory14.com

Lost Parts

Can I buy an individual component if I have lost/misplaced it?

Absolutely! If you have purchased a set and lost a piece, please email us at outlery@factory14.com.

Product Information

What is Outlery made with?

Outlery is made with SS304 which is the finest grade of stainless steel. The inner tray is made with silicone, outer box with recycled tin and all the packaging is made with recycled cardboard. 

Where is Outlery made?

Outlery is made in China. 

What is the size of the Outlery box?

Outlery tin measures 3.2 x 2.5 x 0.8 inches.

Is Outlery dishwasher safe?

Outlery can be dishwashed but we highly recommend washing by hand with mild soap under tap water. Dishwashers are not energy efficient and the high temperature reduces the life of the PVD process. 

What process is used for colored cutlery?

We use a process called PVD. PVD is the safest and most durable way of imparting color to stainless steel cutlery. 

Wholesale/Bulk Orders

Can I order customised cutlery for corporate events and giveaways?

Absolutely yes. Please complete the form HERE.

How do I become a reseller?

We are actively looking for resellers around the world. Please submit the form HERE.