FAQ's

Outlery FAQ Page

Product Information

What is Outlery made with?

Outlery is made with SS304 which is the finest grade of stainless steel. The inner tray is made with silicone, outer box with recycled tin and all the packaging is made with recycled cardboard. 

What is the size of the Outlery box?

Outlery tin measures 3.2 x 2.5 x 0.8 inches.

Where is Outlery made?

Outlery is made in China. 

What process is used for colored cutlery?

We use a process called PVD. PVD is the safest and most durable way of imparting color to stainless steel cutlery. 

Is Outlery dishwasher safe?

Outlery can be dishwashed but we highly recommend washing by hand with mild soap under tap water. Dishwashers are not energy efficient and the high temperature reduces the life of the PVD process. 

Shipping

When will my package be shipped?

Orders placed between 01 Oct-19 Oct will be shipped by 20 Oct, 2020. Orders placed after 19 Oct will be shipped within 2 days. 

When will I receive my order in the US after its shipped?

We ship with USPS in the US. Please allow 2-4 days for delivery once your package is shipped. 

When will I receive my order if I reside outside of the US?

International customers can expect to receive their orders delivered in 7-10 days after shipping. 

Who can I contact for issues related to shipping?

Please email our shipping support team at help@outlery.com for all issues related to shipping.

Lost Parts

Can I buy an individual component if I have lost/misplaced it?

Absolutely! If you have purchased a set and lost a piece, please email us at replacements@outlery.com.

Claims Process for Faulty/Damaged Product

How do I get replacement for a damaged/faulty set?

All our products go through stringent quality checks before leaving the factory but exceptions do occur. If you get a damaged or incomplete set, please take a picture and email us at replacements@outlery.com. 

Wholesale/Bulk Orders

Can I order customised cutlery for corporate events and giveaways?

Absolutely yes. Please complete the form HERE.

How do I become a reseller?

We are actively looking for resellers around the world. Please submit the form HERE.